Customer Service

FAQs

When will I receive my order?

Some items are hand crafted, and made per order. Orders may take up to 1 week for production time. SKINNS will email you when your order has been shipped. If you have any questions please email us at skinnsthelabel@gmail.com and we will try our best to accommodate you.

Can I return or exchange my order?

All standard sized items are eligible for exchange when undamaged. Custom sized items, (elastic tops) that are made per custom measurements can not be exchanged or refunded.

Part of my order is missing

Most items are made per order, while others may be ready-to-ship. Items may ship in separate packaging. Please contact us if it has been over 1 week since your last order has been shipped. You will receive tracking information via email, when your items have been processed and shipped.

When will you restock?

Please contact us via email or Instagram for questions on restocking. Each collection is limited quantity, and each season will be a completely new set of designs. Items are not guaranteed to be restocked, but can be considered with inquiry.

 

Size Chart 

Please use the chart below as a sizing guide. Please keep in mind that most of our items have stretch and can mold into shape. We consider our items true to size. We are working to expand these sizes and become an inclusive brand as we grow. 

SIZE U.S BUST WAIST HIP
XS 0-2 32"-33" 24"-25" 34"-35"
S 4-6 34"-35" 26"-27" 36"-37"
M 8-10 36"-37" 28"-29" 38"-39"
L 12-14 38.5"-40" 30.5"-32" 40.5"-42"
XL 14-16 42"-43" 34"-35" 44"-45"

Contact Us

Have more questions? Reach out to us on email at skinnsthelabel@gmail.com